Call Center Jobs Near You
Phone work inside a dealership rather than in a call centre — the people you book are people you can go and find in the building.
Inside the Role
People search for “call center” and mean phone work. At a single-store dealership that work is inside the building, which changes it a good deal.
What the Work Is
Answering the store’s inbound calls and routing them properly, taking service and sales enquiries, booking and confirming appointments, and following up on calls that were not resolved first time.
What You Bring
A clear phone manner and accurate note-taking. Patience with people who are frustrated, because some calls start that way. Enough curiosity about the store to learn who actually handles what.
Who It Suits
Somebody who wants phone work with a floor attached. If a caller needs a person rather than a department, you can walk over and get one, which is not true in a remote call centre.
How to Put Your Name Forward
Three ways in. Whichever you use, tell us this is the role you are asking about.
Send the Form
The form below reaches the store directly. Say which role you are asking about and anything about your experience you want us to know.
Come In
You are welcome to come in during sales hours and ask. Hours and the route in are on the hours and directions page.
Call
Call the store and ask for the department the role sits in.
Details sent.
Somebody from the store will come back to you.
Call Center Jobs in Mobile, AL
Inside the store, not off-site
The difference between this and a remote contact centre is proximity: the service drive, the parts counter and the sales floor are all in the same building, so a call that needs a real answer can get one instead of a promise to call back.
Routing a call properly is most of the job
Most dealership complaints start with a call that went to the wrong place. Knowing the four departments and what each actually handles is the skill that makes this role work.
Role Questions
Is this remote?⌄
No. The role is at the store on the I-65 Service Road in Mobile.
Do I need automotive knowledge?⌄
Not to start. You will pick up enough to route a call correctly quickly, and the departments are next door when you are not sure.
What kind of calls come in?⌄
Service bookings, questions about vehicles in stock, parts enquiries and paperwork questions for the business office — roughly in that order.
What does this role pay, and what does it come with?⌄
That is a conversation rather than a line on a web page, and it depends on the role and on your experience. We would rather discuss it properly than publish something that turns out not to apply to you.
