1 NHTSA CampaignModel Years 2014–2016

Mazda CX-5 Other Systems Recall One federal campaign, in NHTSA’s own words

Dean McCrary Mazda has one NHTSA campaign open on the Mazda CX-5 other systems, model years 2014–2016. Here is NHTSA’s own description of the issue:

Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.

The repair is free — parts and labor, at any Mazda dealer, for the life of the vehicle. Check your VIN below to confirm your CX-5 is included, or jump straight to what to do next.

Is This CX-5 Included?

Enter the 17-character VIN and we query NHTSA in real time. The answer comes back for that one vehicle, and it covers every open campaign on it — not only the other systems one on this page.

Or call and read the VIN to our service team.

The Campaign NHTSA Has Filed

Most recent first, one campaign in all. Each block below carries the defect, the risk and the remedy exactly as NHTSA filed it, with the date NHTSA received it and a link to check our reading against the original.

NHTSA 16E0020002014–2016
VISIBILITY:WINDSHIELD

What NHTSA says the defect is

Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.

The risk NHTSA states

If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.

The remedy NHTSA states

Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.

Campaign 16E002000 · reported to NHTSA 19 January 2016 · Read it on nhtsa.gov →

What To Do From Here

Four steps, in order.

Run the VIN

Use the checker above, or nhtsa.gov/recalls. Both read the same federal record, and both answer for the one vehicle rather than the nameplate.

Book the repair

Schedule online or call . Give us the campaign number and we will confirm the parts are in hand before you come in.

Ask if parts are short

A campaign is sometimes announced before the remedy parts reach dealerships. If that is the case we will say so and put you on the list, rather than book a visit that cannot be completed.

Keep the paperwork

We give you written proof the campaign was closed. It is worth having: a buyer checking the federal record later sees the campaign, and the paperwork is what shows it was dealt with.

Mazda CX-5 Other Systems Recall Questions

Does this campaign cover my CX-5?⌄

Only a VIN answers that. A campaign covers a build range, so two vehicles of the same model year can be treated differently. The checker on this page queries NHTSA for one vehicle and returns every open campaign on it.

What does the repair cost?⌄

Nothing. A federal safety recall remedy is performed at no charge to the owner — parts and labor — for the life of the vehicle, whatever the mileage and wherever the vehicle was bought.

Why is the wording on this page so formal?⌄

Because it is not ours. The defect, risk and remedy text is NHTSA’s, reproduced without edit. Rewriting a safety notice into friendlier language would change what it says, and we would rather you read the original than our version of it.

Could something have changed since this page was written?⌄

Yes. This page was checked against NHTSA on 2026-08-09, and campaigns are amended and superseded. The Mazda CX-5 recall hub reads the federal database live every time it loads, so it is the current position; this page is the detail behind it.

CX-5 Other Systems Recall Open? We Will Book It.

Call with the VIN, or book online. Recall work is performed at no charge to the owner, and we will confirm the parts before your visit.

Schedule Recall ServiceAll CX-5 Recalls

Verified as of 2026-08-09 against the NHTSA federal recall database. Every defect, risk and remedy statement above is NHTSA’s own wording, reproduced without edit, and each campaign number links to the federal record it came from. Nothing on this page is a summary, an estimate or an inference.